REFUND POLICY
General Return Policy
Effective date: 2024.07.30
We strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of receipt for a refund or exchange.
Eligibility for Returns and Exchanges
- Unopened Items: Unused and unopened items in their original packaging can be returned for a full refund or exchange.
- Opened Items: Opened items may be eligible for return or exchange if they are defective or damaged upon arrival. Please note that opened film products are not eligible for return due to their sensitive nature.
Non-Returnable Items
- Developed or Partially Used Film: Any film that has been developed or partially used cannot be returned.
- Customized Orders: Custom orders or special requests are non-returnable unless defective.
- Expired Film: Film sold at a discount due to its expiry status cannot be returned.
Return Process
- Request a Return: Contact our customer service at [Contact Information] within 30 days of receiving your order. Provide your order number and reason for return.
- Return Authorization: Upon approval, you will receive a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
- Shipping: Pack the items securely and include your RMA number. Ship the package to [Return Address]. We recommend using a trackable shipping method.
- Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, item defective upon arrival).
Refunds and Processing Time
- Inspection: Once we receive your return, we will inspect the items to ensure they meet our return criteria.
- Processing Time: Refunds are typically processed within 7-10 business days after we receive your return.
- Refund Method: Refunds will be issued to the original payment method. If the original payment method is not available, store credit will be provided.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Contact Information]. Provide your order number and detailed photos of the damage or defect. We will arrange for a replacement or refund as quickly as possible.
Exchanges
- Eligibility: Exchanges are subject to product availability. If the item you wish to exchange is unavailable, a refund or store credit will be issued.
- Process: Follow the return process outlined above and indicate your preference for an exchange.
Contact Us
For any questions or concerns regarding returns, please contact our customer service team:
- Email: labas@kadrukadras.lt
- Phone: +37062999860